Effective Date: 12th January, 2026

1. Introduction

This Privacy Policy describes how FX10, a brand owned and operated by Nippon Paint (India) Private Limited (“Company”, “we”, “our”, or “us”), collects, uses, discloses, and protects your personal data when you visit or make a purchase from:https://nipponpaintfx10.com/ (“Site”).

By accessing or using our Site, you agree to this Privacy Policy.

This Policy complies with applicable Indian laws, including:

• Information Technology Act, 2000
• SPDI Rules
• Digital Personal Data Protection Act, 2023 (“DPDP Act”)

2. Information We Collect

2.1 Personal Data

We may collect the following information:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Payment transaction details (processed via Razorpay)
• IP address
• Information submitted through forms, reviews, or support

We do not store full debit/credit card details.

2.2 Automatically Collected Data

We automatically collect certain data when you use our Site:

• Device and browser information
• IP address
• Pages viewed and time spent
• Referring URLs
• Clickstream behavior

This data is collected using cookies and tracking technologies (see Section 8).

3. Purpose of Processing

We use your data to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide customer support
• Confirm COD orders
• Prevent fraud and unauthorized activity
• Improve website performance
• Conduct analytics and research
• Send marketing communications (with consent)
• Optimize advertising campaigns
• Comply with legal obligations

4. Legal Basis (DPDP Act)

We process personal data based on:

• Consent (marketing, cookies, tracking)
• Legitimate uses (order fulfillment, support, fraud prevention, compliance)

You may withdraw consent at any time.

5. Shopify Hosting

Our store is hosted on Shopify Inc..

Your data may be stored on Shopify’s secure servers, which may be located outside India, with appropriate safeguards.

6. Payment Processing

Payments are processed via Razorpay.

• PCI-DSS compliant
• No full financial data stored by us

7. Shipping & Logistics

We share necessary information with delivery partners:

• Name
• Address
• Contact number

Only for order fulfillment.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device to improve website functionality and user experience.

8.2 Types of Cookies We Use

a) Essential Cookies Required for:

• Cart and checkout
• Secure login
• Payment processing

b) Analytics Cookies Used to understand user behavior via tools like

c) Advertising Cookies Used for marketing and retargeting via:

• Meta Platforms Pixel
• Google Ads Remarketing

d) Functional Cookies Store preferences like location and browsing settings.

8.3 Third-Party Cookies

Third-party services may place cookies directly on your device.

These include:

• Google
• Meta Platforms

We do not control these cookies.

8.4 Cookie Consent

We use a cookie consent mechanism on our Site.

• Non-essential cookies (analytics & advertising) are used only after your consent
• You may accept, reject, or customize your preferences
• Consent can be withdrawn anytime

8.5 Managing Cookies

You can manage cookies via your browser settings:

• Block or delete cookies
• Modify preferences

Note: Disabling cookies may affect website functionality.

9. Data Retention

We retain data only as long as necessary for:

• Order fulfillment
• Legal compliance
• Customer service
• Fraud prevention

Data is deleted or anonymized when no longer required.

10. Data Security

We implement safeguards including:

• SSL encryption
• Secure servers
• Access controls
• Payment encryption

However, no system is 100% secure.

11. Your Rights (DPDP Act)

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• File grievances

Contact: auto.refinish@nipponpaint-autorefinishes.com

12. Children’s Privacy

This Site is intended for users aged 18+.

We do not knowingly collect data from minors.

13. India-Only Orders

We currently operate within India only.

14. Third-Party Links

We are not responsible for third-party websites linked on our Site.

15. Changes to This Policy

We may update this Policy periodically.

16. Contact & Grievance Officer

Nippon Paint (India) Private Limited 

Corporate Address:  26, First Floor, Okhla Phase III,  Okhla Industrial Estate, New Delhi – 110020

Registered Address:  Plot No. 166, HSIDC, Sector-3,  Bawal, Rewari, Haryana – 123501

Email: auto.refinish@nipponpaint-autorefinishes.com