Effective Date: 20th March, 2026

1. Introduction

This Return, Refund & Exchange Policy applies to purchases made from FX10, a brand owned and operated by Nippon Paint (India) Private Limited, through:
 https://nipponpaintfx10.com/ (“Website”).

By placing an order, you agree to the terms outlined below.

2. Wrong Product Delivered

If you receive an incorrect product, please notify us immediately.

How to Report

Please contact our support team with:

• Order number
• Product description
• Clear images or video proof

Timeline

• Requests must be raised within 24 hours of delivery
• After verification, we will:
  • Arrange a return pickup (if applicable)
  • Ship the correct product within 5–7 business days

3. Refund Policy

3.1 Eligibility for Refunds

You are eligible for a refund if:

• The order was placed on our official website
• The issue falls under valid conditions such as:
  • Product damaged during transit
  • Wrong product delivered
  • Missing items in the order

3.2 How to Request a Refund

You can initiate a refund request via:

Email: auto.refinish@nipponpaint-autorefinishes.com
Phone: +91 9015400200

Please provide:

• Order number
• Contact details
• Reason for refund
• Supporting images/videos (mandatory for damage/wrong product cases)

3.3 Refund Processing

• Refunds are processed only after verification and approval
• Approved refunds will be credited to the original payment method
• Processing time: 7–10 business days

3.4 Refund Exclusions

Refunds will not be provided in the following cases:

• Change of mind or personal preference
• Dissatisfaction with product performance

Products that are:

• Used
• Opened
• Tampered with Missing components

• Liquid products unless damaged during transit with valid proof
• Claims raised beyond:
  • 24 hours for damage-related issues
  • Applicable return window

4. Return Policy

4.1 General Conditions

• Return requests must be raised within 24 Hours of delivery
• To Qualify for Return: 
  • Product damaged during transit
  • Wrong product delivered
  • Missing Quantity 
• Products must be:
  • Unused
  • In original condition
  • With original packaging and all components
• All returns are subject to inspection at our warehouse
• Refunds are approved only after successful inspection

4.2 Non-Returnable Items

The following items are not eligible for return:

• Liquid products (except transit damage cases with proof)
• Perfumes & Odor Neutralizers 
• Used or partially consumed items
• Opened or tampered products
• Products without original packaging or missing parts

5. Exchange Policy

We do not offer direct exchanges.

6. Important Notes

• Approval of refunds/returns is at the sole discretion of the Nippon Paint India Pvt. Ltd. after verification
• In case of suspected misuse or fraudulent claims, requests may be rejected
• Customers may be required to share additional proof for verification

7. Contact Information

For any queries or support:

Email: auto.refinish@nipponpaint-autorefinishes.com
Phone: +91 9015400200